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Direct support for your WordPress website: Our new help plugin
Do you have a question about your website? Would you like to make a change or don’t know how a certain function works? With our new WordPress help plugin, support has never been easier.
What is the help plugin?
We have developed an innovative plugin especially for our WordPress customers that enables direct support. The plugin adds an unobtrusive help button to every subpage of your website. With just one click, you can ask us your question directly from the relevant page.
How it works
Olbricht IT – WordPress Support
- Directly on the page: Ask your question exactly where it occurs
- Automatic transfer: Your request is recorded directly as a support ticket
- Fast processing: Our team can respond and help immediately
Why did we develop the plugin?
We know from our daily work with our customers: Questions usually arise directly when working with the website. Until now, you had to contact us by email or phone and explain in a complicated way on which page the problem occurred or which change you would like to see. With our plugin, this is a thing of the past. You ask your question directly in context – and we know immediately what the issue is.
The advantages for you
Context-related help
Ask your question directly on the relevant page. We will immediately see where the problem lies or what needs to be changed.
No e-mail chaos
No more lost e-mails or forgotten attachments. All inquiries end up in our ticket system in a structured way.
Fast response times
As we have all the necessary information immediately, we can react and help much faster.
Simple operation
One click, a short description – done. Support has never been so easy.
How does it work technically?
The plugin is fully integrated into your WordPress installation and works in the background. It automatically collects relevant information such as:
- The URL of the current page
- Your user data (if logged in)
- Browser and device information
- Screenshots (if desired)
This information is transferred directly to our support system together with your question and recorded as a ticket.
“With our help plugin, response times are reduced by an average of 50% because we immediately understand what the issue is.”
Data protection and security
Of course, we placed particular emphasis on data protection and security during development:
- All data is transmitted in encrypted form
- Only necessary information is collected
- You decide which information is transmitted
- Full GDPR compliance
Who is the plugin available for?
The help plugin is available to all our WordPress customers free of charge and is automatically installed for new projects. Existing customers can have the plugin activated at any time. Whether you already use our WordPress hosting, take advantage of maintenance services or need a new website – we have the right solution for you.
First experiences and feedback
Since the introduction of the plugin, we have already received a lot of positive feedback from our customers. The most common benefits mentioned:
- Time saving: no more long emails with explanations necessary
- Fewer misunderstandings: We immediately understand what is meant
- Faster solutions: Problems are often solved on the same day
- Better documentation: All requests are documented in a traceable manner
Interested in the help plugin?
Would you also like to use the plugin for your WordPress website? We’ll be happy to set it up for you. You can also benefit from our other services such as WordPress hosting from €15/month or our professional maintenance for just €36/month. Activate plugin now →
Our WordPress expertise for you
The help plugin is just one component of our comprehensive WordPress support. As an experienced web agency from Osnabrück, we offer you a complete service for your WordPress website:
Web design
Customized WordPress design that perfectly represents your brand – from conception to implementation.
Web development
Tailor-made WordPress solutions, custom plugins and WooCommerce stores for your specific requirements.
Hosting
Fast, secure WordPress hosting with automatic backups, updates and premium plugins – from €15/month.
Maintenance
Regular updates, security checks and performance optimization for just €36/month – so you can sit back and relax.
“With our holistic approach, you are not just a customer, but a partner. We look after your WordPress website from the initial idea to ongoing operation.”
Outlook: Further developments
The help plugin is just the beginning. We are already working on other features such as:
- Live chat integration for immediate support
- Automatic screenshot function
- Integration with common project management tools
- Mobile app for on the go
Our aim is to continuously improve support for our customers and make it even more efficient.
Do you have any questions about the help plugin? We will be happy to explain how it works and set it up for your website. Get in touch with us today →
